For two decades, FPC National’s proprietary software had been the backbone of their franchise operations. However, as the years passed, the system’s aging architecture and cumulative technical debt began to manifest in debilitating instability and a glaring inability to adapt to evolving business needs. The consequences were far-reaching: frustrated users, elevated error rates, and a […]
The research industry’s relentless pursuit of accurate and actionable insights relies heavily on the agility and effectiveness of its operational backbone – the systems powering respondent screening and scheduling. For one of our valued clients, a longstanding leader in market research, their legacy software had become a significant bottleneck, hindering the collection of meaningful data […]